August 2019 Customer ("Shop") Exclusive FAQs (17)

When your Customers spend over $50 USD | $65 CAD with you in August, they’ll earn the opportunity to purchase the Exclusive Chocolate Living Locket® Gift Set for $49 USD | $64 CAD*. While supplies last. Substitutions may apply.

*Customer (Shop) Exclusive does not apply to Jewelry Bar® Guest/Hostess orders.

  • Retail Value: $82 USD | $107 CAD
  • PV: 36.75
  • Includes:
    • One (1) Large Chocolate Twist Living Locket™ Base – LK4022
    • Exclusive! One (1) Large Chocolate Living Locket Face with Light Colorado Topaz Shimmer Swarovski® Crystals – BZ0013
    • Exclusive! One (1) 24-26” Chocolate Rolo Chain – CN8001
    • Exclusive! One (1) pair of Chocolate Clara Stud Earrings with Light Colorado Topaz Shimmer Swarovski Crystals – ER3073

Designers will generate 36.75 PV and commission earned is dependent on the Independent Designer’s status.

The Customer Exclusive will begin on the first calendar day of the month at 12:00 a.m. Central Time (CT) through the last calendar day of the month at 11:59 p.m. CT. Available while supplies last. Substitutions may apply.

One (1) Customer Exclusive can be added for every required incremental purchase. Please note, the Customer Exclusive is available while supplies last. Substitutions may apply.

Yes, wholesale orders made in your Back Office (excluding Jewelry Bar Hostess/Guest orders) will qualify for this promotion if the wholesale order meets the spend requirement. Please note, only one (1) Customer Exclusive is available per incremental wholesale Jewelry purchase.

 

*When redeeming a Customer Exclusive with the Charm of the Month Club promo code, be sure to add the Customer Exclusive first and then add the promo code. Adding the promotion out of order will not work properly.

Yes, one (1) Customer Exclusive will be available per required incremental purchase.

We want to give your Customers a reason to come back and shop with you each month. That’s why we offer a Customer Exclusive special each month. Available while supplies last. Substitutions may apply.

All Customers who place qualifying orders on a Designer’s Personal Web Page (PWP) or OrigamiOwl.com/OrigamiOwl.ca, and all Independent Designers in good standing, are eligible to participate in the Customer Exclusive.

 

*Customer (Shop) Exclusive does not apply to Jewelry Bar® Guest/Hostess orders.

To apply an order to a Jewelry Bar and qualify for the Customer Exclusive offer, the order must be placed on a Designer’s Personal Web Page (PWP) or OrigamiOwl.com/OrigamiOwl.ca, and attached to a Jewelry Bar by entering the Jewelry Bar code at checkout. Hostess/Guest orders placed in Jewelry Bars do not qualify for this promotion.

 

Orders need to be submitted no later than the last calendar day of the month at 11:59 p.m. Central Time (CT) to qualify for the current month’s Customer Exclusive. While supplies last. Items in cart are not secured until payment is applied.

When placing an order, the system will notify the Customer when they are close to the total required to add a Customer Exclusive. The system will remind Customers again at checkout that they can add a Customer Exclusive to the order if all promotional criteria was met.

Yes! All online retail orders that qualify for the Customer Exclusive can be attached to a Jewelry Bar by adding a Jewelry Bar code at checkout. Please note, Customer Exclusives are available while supplies last.

Please first verify the following:

 

  • The order was placed during the promotional period.
  • The total of the order meets the purchase requirement for the current monthly exclusive offer.
  • The order is not a Jewelry Bar Hostess/Guest order.

 

If the order has met all three qualifications, please contact the Care Team at 888-491-0331 and they will research the issue for you further. Any orders placed outside of the qualifying window will not be eligible for the promotion.

If any items in a promotional look are missing or damaged upon receipt of the order, please report it within 30 days at Returns.OrigamiOwl.com for a replacement (or O2 credit for the value of the item if no replacements are available). Only the SKU for the promotion look will be available – defective or missing items from the promotional look can be reported by selecting the promotional SKU with a comment of the defective or missing item. All promotional items carry a 90-day warranty for manufacturer defects.

If a Designer/Customer is unhappy with the purchase of any items, the Customer Exclusive will need to be returned prior to a refund (if eligible) or O2 Credit being issued. All items are subject to our return policy (refund to credit card will only be made if return is processed within 30 days of purchase; item(s) can be returned for O2 Credit or replacement within 90 days of purchase).

Yes! Orders that are being paid with cash will be held until payment confirmation is received (up to 2 business days). Once Origami Owl receives confirmation of payment, the order will begin fulfillment.

Yes! When redeeming a Customer Exclusive with the Charm of the Month promo code, be sure to add the Customer Exclusive first and then add the promo code. Adding the promotion out of order will not work properly.