December 2018 Customer ("Shop") Exclusive FAQs (18)

The December Customer Exclusive will begin on December 1, 2018 at 12:00 a.m. Central Time (CT) through December 31, 2018 at 11:59 p.m. CT. Available while supplies last. Substitutions may apply.

When your Customers spend over $100 USD | $130 CAD with you in December, they’ll receive an exclusive Cherry Blossom Mini Charm Case with Tweezers for FREE. While supplies last. Substitutions may apply.

*Customer (Shop) Exclusive does not apply to Jewelry Bar® Guest/Hostess orders.

  • Retail Value: $16 USD | $21 CAD
  • PV: 0
  • Includes:
    • Exclusive! One (1) Cherry Blossom Mini Charm Case with Tweezers – DS2009

 

*Available while supplies last. Substitutions may apply. The Charm Case does not include Charms.

To apply an order to a Jewelry Bar and qualify for the December Customer Exclusive offer, the order must be placed on a Designer’s Personal Web Page (PWP), or OrigamiOwl.com, and attached to a Jewelry Bar by entering the Jewelry Bar code at checkout. Hostess/Guest orders placed in Jewelry Bars do not qualify for this promotion.

 

Orders need to be submitted no later than the last calendar day of the month at 11:59 p.m. Central Time (CT) to qualify for the current month’s Customer Exclusive. While supplies last. Items in cart are not secured until payment is applied.

One (1) Customer Exclusive can be earned for every $100 USD | $130 CAD incremental purchase. Please note, the Customer Exclusive is available while supplies last. Substitutions may apply.

Yes, wholesale orders made in your Back Office (excluding Jewelry Bar Hostess/Guest orders) will qualify for this promotion if the wholesale order is $100 USD | $130 CAD. Please note, only one (1) Customer Exclusive is available per $100 USD | $130 CAD incremental wholesale Jewelry purchase.

 

*When redeeming a Customer Exclusive with the Charm of the Month promo code, be sure to add the Customer Exclusive first and then add the promo code. Adding the promotion out of order will not work properly.

Yes, one (1) Customer Exclusive will be available per $100 USD | $130 CAD incremental purchase.

Please first verify the following:

 

  • The order was placed during the promotional period.
  • The total of the order meets the purchase requirement for the current monthly exclusive offer.
  • The order is not a Jewelry Bar Hostess/Guest order.

 

If the order has met all three qualifications, please contact the Care Team at 888-491-0331 and they will research the issue for you further. Any orders placed outside of the qualifying window will not be eligible for the promotion.

Yes! When redeeming a Customer Exclusive with the Charm of the Month promo code, be sure to add the Customer Exclusive first and then add the promo code. Adding the promotion out of order will not work properly.

Yes! All online retail orders that qualify for the Customer Exclusive can be attached to a Jewelry Bar by entering the Jewelry Bar code at checkout. Please note, Customer Exclusives are available while supplies last. Substitutions may apply.

When placing an order, the system will notify the Customer when they are close to the total required to add a Customer Exclusive. The system will remind Customers again at checkout that they can add a Customer Exclusive to the order if all promotional criteria was met.

If any items in a Promotional look are missing or damaged upon receipt of the order, please report it within 30 days at Returns.OrigamiOwl.com for a replacement (or O2 credit if no replacements are available). All promotional items carry a 90-day warranty for manufacturer defects.

Yes! Orders that are being paid with cash will be held until payment confirmation is received (up to 2 business days). Once Origami Owl receives confirmation of payment, the order will begin fulfillment.

If a Designer/Customer is unhappy with the purchase of any items, the Customer Exclusive will need to be returned prior to a refund (if eligible) or O2 Credit being issued. All items are subject to our return policy (refund to credit card will only be made if return is processed within 30 days of purchase; item(s) can be returned for O2 Credit or replacement within 90 days of purchase).

Any orders placed outside of the qualifying window will not be eligible for the promotion.

All Customers who place qualifying orders on a Designer’s Personal Web Page (PWP), or OrigamiOwl.com, and all Independent Designers in good standing are eligible to participate in the Customer Exclusive.

We want to give your Customers a reason to come back and shop with you each month. That’s why we offer a Customer Exclusive special each month. Available while supplies last. Substitutions may apply.