Product FAQs (290)

The Mother’s Day 2018 Collection will be available to all Independent Designers and Customers on April 4, 2018 at 5 p.m. Central Time (CT) through May 13, 2018 at 11:59 p.m. CT, or while supplies last.

Yes. Items from the Mother’s Day 2018 Collection are limited to three (3) of each item per Customer retail order, five (5) of each item per Designer wholesale order and three (3) of each item per Jewelry Bar® Guest and Hostess orders.


*Updated: 04/05/18

**The Rose Gold Signature Living Locket Watch is limited to two (2) per Customer retail order, five (5) per Designer wholesale order and one (1) per Jewelry Bar Guest and Hostess order.

Origami Owl® strives to fulfill all orders within two (2) business days of receipt (four (4) business days if an order includes In{script}ions®). During periods of increased demand (like holidays and new product launches), you may experience a delay in the shipment of your order. Tracking information will be sent to the email address on file once the order ships.

Yes. Gift Guides are available for purchase with jewelry items* for a limit of one (1) per order in the Designer Back Office under Shop > Jewelry > Collections > Mother’s Day. Gift Guides can also be purchased under Shop > Jewelry Bar Business Essentials for a limit of 100 per order.


*Gift Guides can be purchased with jewelry items from April 4-11, 2018 at 11:59 p.m. Central Time (CT).

Yes. One (1) Mother’s Day 2018 Collection Gift Guide will be included in Starter Kits starting April 4, 2018 through April 30, 3018.

  • The dimensions of the photo for this Locket are 20mm x 33mm oval.
  • Use the included insert card to trace your photo to cut out and place in the Locket. The photo should slide right into the cavity. If any of the edges are not lying flat, remove the photo and trim down.
  • It is recommended to print out a few copies of your photo in case you make a mistake the first time. We do not recommend using original photos. Photo or copy paper can be used.
  • The clear plate that covers your photo is best inserted by gently pressing it into the cavity while carefully wiggling it back and forth so the plate “clicks” into the ridges inside the Locket cavity.
  • To remove, use the small finger groove and insert your thumbnail, tweezers, or another small device (that will not scratch your plate!) and pop the plate out.
  • This Locket is double sided! Wear it on the crystal side, or the plain side to switch up the look. However, if using a photo, you will not see your Charms on the plain side.
  • You can also add two photos, so one faces the back of your Locket and one faces the front

  • The face of the Prism Locket is made of glass. It is important to know that it should be handled with care as it is a delicate piece. The stones on the bezel are Swarovski Crystals.
  • You can still see your Charms through the Prism Face, although you will not see quite as much detail as a normal Locket face.

  • There are 20-4mm pearls on this Chain, which makes it compatible with our Living Lockets’ bail.
  • This Chain can be worn in a single strand, doubled, or tripled for a customized length.

  • To be used with the Silver Photo Legacy Living Locket.
  • This Window is to be placed in the front portion of the Locket for styling.
  • Stardust can be stacked in the shelves to create a customized look.
  • Ensure the plastic photo plate is properly inserted before adding Stardust to ensure best fit!
  • Not compatible with other Living Lockets.
  • Features Swarovski Crystals and Swarovski Pearls.

  • Features both Swarovski Crystals and Swarovski Pearls.
  • Can be worn many ways with or without a Locket: pinned on a top/lapel, pinned to a bouquet, or pinned to fasten a scarf.
  • A Locket can be attached using the hidden lobster claw on the back side of the Brooch.

Origami Owl is proud to announce its newest official licensing collaboration with Warner Bros. Entertainment Inc., which kicks off with the wizarding world of Harry Potter for Origami Owl!


¿Cuál es la Colección Harry Potter para Origami Owl?

Origami Owl con gran orgullo anuncia oficialmente su nueva colaboración en conjunto con Warner Bros. Entertainment Inc., ¡la cual inicia con el mundo mágico de Harry Potter para Origami Owl!

This special collection will be revealed on May 16th at 7:30 p.m. Central Time (CT) and available through December 2018. Launch of individual items will follow!

The CORE Collection will retire in 2018 and all items are available while supplies last.

This shouldn’t cause any harm, but some ink can have a strong smell  which may affect the smell of the fragrance beads.

The fragrance wood beads are made of wood flour, which is a by product when they harvest trees from sustainable forests, and would normally be thrown away. Then we take the wood flour and bind it together with cellulose and embed 30% pure fragrance oil into every single bead. This process creates a honey comb like structure of air pockets where the fragrance travels which creates the ‘throw’– an industry term for what you ultimately come to experience as the scent.


The 30% pure fragrance oil load in every bead is what gives the fragrance bead staying power, it doesn’t create an overwhelming hit you over the head kind of fragrance. So the 30% means doesn’t mean stronger, it means longer lasting fragrance. Once you fill up the filigreed fragrance charm, the fragrance will throw scent for weeks.

Lisa Hoffman – award-winning perfumer, jewelry designer, innovator, mother and philanthropist – has created an exclusive line of jewelry and fragrances for Origami Owl. Each jewelry design features a Fragrance Pendant to fill with Fragrance Beads from the Sweetness of Life Collection – a mouthwatering assortment of homemade dessert fragrances. A la carte or a la mode, blend flavors together or keep it simple for the most unforgettable and guilt-free dessert experience.

The individual items and Gift Sets from the Lisa Hoffman for Origami Owl Collection will be available for pre-sale to Independent Designers and Customers beginning November 7, 2017 at Noon Central Time (CT), while supplies last. Select items ordered during the pre-sale period can be purchased with delayed shipping.


Click here for more information on delayed shipping.

The Lisa Hoffman for Origami Owl Collection includes all individual items and the following Gift Sets:


  • Lisa Hoffman for Origami Owl Silver Pendant Gift Set – LH9001
  • Lisa Hoffman for Origami Owl Black Onyx Bead Bracelet 7” with Silver Pendant Gift Set – LH9002
  • Lisa Hoffman for Origami Owl Hematite Bead Bracelet 7” with Silver Pendant Gift Set – LH9003
  • Lisa Hoffman for Origami Owl Rose Quartz Bead Bracelet 7” with Silver Pendant Gift Set – LH9004
  • Lisa Hoffman for Origami Owl Recipe Card Pack – PK0213

Yes. All individual items and Gift Sets are limited to: five (5) of each item per Customer retail order, 10 of each item per Designer wholesale order and five (5) of each item per Jewelry Bar® Guest order.

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