Product Knowledge FAQs (77)

  • To remove the Locket Base from the surface:
    • The Large Silver Stick It Twist Living Locket was designed to stay in place once adhered, but can be removed by using tweezers, a pen, or another small instrument to provide leverage. Position the tool at the notch on the Locket Base and slowly push until the Locket begins to loosen from the surface. Carefully remove the Locket, taking care as the Locket can pop off suddenly. Please note, the longer the Locket is on a surface, the stronger the adhesive will be. If you need to reposition the Locket on a surface, do so as quickly as possible.

*We cannot guarantee the adhesive will not damage the surface it is applied to. We are not liable for damage caused to surfaces, etc.

 

  • To remove adhesive from the Locket Base:
    • Adhesive can be removed by gently pulling up an edge and slowly peeling from the Locket Base. A small amount of rubbing alcohol or warm water and soap can be used to clean up any residue left on the underside of the Locket Base. We recommend cleaning any residue or oils on the Locket Base before applying another adhesive for best results.

Water should not affect the adhesive; however, we don’t recommend exposing Origami Owl jewelry to water.

All returns, missing items and replacement requests should be submitted on our Returns Website at Returns.OrigamiOwl.com. Missing items and return/refund requests should be submitted within 30-days from the day of receipt. This warranty covers replacements for manufacturer defects within 90-days from original order shipment. The Always with You Pendant should be returned in its original packaging.

*Sealing the Always with You Pendant is optional and will void the jewelry’s warranty.

Our Special Edition Always with You Pendant is a beautiful keepsake pendant designed to hold the memories that are dearest to you. A delicate and unique screw-top closure securely holds sand from a special family trip, a treasured fabric remnant, ashes of a loved one or a scrolled note with a cherished message.

Size: 12mm x 51mm

Material: Stainless Steel

Metal Finish: Polished Silver

Threaded Twist Top. Chain not included. To complete the look slide on a Simple or Customer Chain.

  1. Untwist the unique screw-top closure.
  2. Gently add your treasured item to the pendant. A small funnel is recommended.
  3. Replace the top and tighten to secure.
  4. If a permanent seal is desired, add a small dab of super glue to the top edge of the closure before securing the top. Please note, this step is optional as sealing with glue will void the jewelry’s warranty.

Items received damaged or missing must be reported at Returns.OrigamiOwl.com within 30 days of shipment date or within 90 days for replacement. If the size purchased is too small or too big, we recommend submitting a request on our Returns.OrigamiOwl.com website for a return. You will be issued a credit for the item, and the cost of standard shipping, to be able to purchase the correct size. Return requests submitted within 30 days of ship date can receive credit to the original form of payment. Return requests submitted after 30 days of ship date are eligible for O2 Credit.

It’s recommended to return the Living Locket Ring in the original packaging, if possible.

Our Living Locket Ring is available in sizes 6, 7, 8 and 9. If it is too big, we recommend submitting a request on our Returns.OrigamiOwl.com website for a return. You will be issued a credit to be able to purchase the smaller size. You may also purchase a ring guard if the ring is too big. If we do not offer your size at this time, feel free to submit a Wish List request on OrigamiOwl.com > Contact Us > Wish List.

We recommend removing avoiding water to ensure the quality of your Living Locket Ring.

We are always looking for ways to expand our selection. Feel free to submit a Wish List request on OrigamiOwl.com > Contact Us > Wish List.

The Silver and Gold Stainless Steel Signature Living Locket Watch bands are not sold separately.

You can report the item on the Returns.OrigamiOwl.com website within 30 days of the ship date; however, the full set must be returned prior to issuance of an O2 credit or refund to a credit card.

You can report the missing or damaged item on the Returns.OrigamiOwl.com website within 30 days of the ship date. When you submit the order in the Returns claim form, only the SKU for the entire pack will appear. Please be sure to specify in the comments section which item and SKU is missing or broken for a prompt replacement, and return only that component. If the issue appears to be threading related, please report and return both pieces.

You can report the item on the Returns.OrigamiOwl.com website within 30 days of the ship date; however, the full set must be returned prior to issuance of an O2 credit or refund to a credit card.

Faces that are ordered individually (not as a locket set) will be packaged in our branded bag and card, and both will be protected in a foam sleeve prior to shipping.