Policy and Procedure FAQs (14)

You can find the full Policies and Procedures by logging into your Back Office and select Designer Resources > Career Plan + Business Resources > Categories: Designer Resource Library > Check: Career + Guideline Support Resources.

Returns – All returns, missing items and replacement requests should be submitted via www.Returns.OrigamiOwl.com website.

  • Replacements (90 days from original order shipment) and
  • Missing items (30 days from date of receipt).
  • Return/Refund/Changed mind (30 days from the day of receipt)

Please note: This warranty does not cover merchandise damaged through normal wear, accident or misuse (glass breakage due to mishandling, wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy. We reserve the right to send a RMA (Return Material Authorization) before providing replacements, refunds or credits to help support our quality assurance efforts.

Termination Due to Non-renewal

An Independent Designer may voluntarily terminate her or his Designer Agreement by failing to renew the Designer Agreement. In addition, Origami Owl reserves the right in its sole discretion to elect not to renew a Designer Agreement.

Voluntary Cancellation

An Independent Designer has a right to cancel her or his Designer Agreement at any time, regardless of reason. Independent Designers must contact the Designer Care or Career and Guideline Support Team to receive the Termination form. Termination forms must be submitted via email to the Career and Guideline Support Team (CGSupport@OrigamiOwl.com) or in writing to Origami Owl at its principal business address. The email or written notice must include the Independent Designer’s signature, printed name, address and Independent Designer ID Number.

Involuntary Termination

Involuntary termination shall be effective on the date on which written notice is mailed, emailed, faxed or delivered by an express courier, to the Independent Designer’s last known email address, fax number or mailing address on file with Origami Owl, or when the Independent Designer receives actual notice of termination, whichever occurs first. An Independent Designer who involuntarily terminates is not eligible to later reapply to become an Independent Designer.

Miscellaneous Cancellation or Termination Provisions

An Independent Designer who terminates (either voluntarily or involuntarily) remains responsible for fulfilling all outstanding obligations (including but not limited to, any products or refunds due the customer) before her or his status will be officially canceled and terminated.

Origami Owl reserves the right to terminate all Designer Agreements upon thirty (30) days written notice in the event that it elects to: (1) cease business operations; (2) dissolve as a corporate entity; or (3) terminate distribution of its products via direct selling.


Business Entity – It is the Independent Designer’s responsibility to immediately notify the Origami Owl Career and Guideline Support Team at CGSupport@OrigamiOwl.com of any change to the type of business entity currently listed on the Independent Designer’s account or the addition or removal of a party member.

In the event of a change of control in a business impacting an Independent Designer’s account, arrangements must be made to ensure the Agreement, as well as the Designer’s Upline and Downline, are not adversely affected. Origami Owl reserves the right to determine whether such change of control will adversely affect the Independent Designer Agreement or the Designer’s Upline and Downline, and may terminate the Agreement if necessary. Upon a change of control, the new or surviving entity must maintain and meet all requirements set forth in the Designer Agreement.  Failure to notify the Origami Owl Career and Guideline Support Team at CGSupport@OrigamiOwl.com within thirty (30) days of any changes to a business entity may result in the termination of the Independent Designer’s account.


Roll-Up – When an Independent Designer’s account is canceled, voluntarily or involuntarily, their Level 1 Downline will immediately roll-up to the canceling Independent Designer’s Mentor. Roll-ups will not count as Personally Sponsored Designers.


Cross Promotion– Promoting another business (for Independent Designer personally or for a family member, other household member or friend) on a social media page that is part of Independent Designer’s Origami Owl business or that has been used as a platform for marketing the Origami Owl business is considered cross-recruiting / cross-promoting and is prohibited.


Co-Applicant – Origami Owl does not accept co-applicants. If an Independent Designer enrolls and her or his spouse, family member, friend or business partner also wishes to become an Independent Designer under the same account, the Designer and individual must enroll as an LLC or other form of business entity.  To register a business entity, please contact your local State Department of Revenue or other appropriate state agency.


Two Independent Designers who choose to marry may maintain their separate Independent Designer positions.  An Independent Designer who chooses to leave their separate Independent Designer position and join their spouse’s LLC may, in Origami Owl’s sole discretion, maintain their direct downline members as personally sponsored.

Giveaways – Origami Owl encourages Independent Designers to grow their business and offer personal promotions, giveaways or specials.  The offering of giveaways, contests and/or prizes by Independent Designers is permitted with the following restrictions:

  • Personal promotions, giveaways or specials may not be advertised on any public forum.
  • Independent Designers must use Origami Owl’s pre-approved images, which can be found in the Back Office.
  • Independent Designers must not offer any personal promotions, giveaways or specials that require an opt-in option or purchase-to-play as this is considered enticement. Example:  Customer must place an order of $50.00 or more to receive this promotional offer. This is prohibited.

Independent Designers must not offer any personal promotions, giveaways or specials to entice individuals to join your Downline.  The use of enticement is strictly prohibited.

Commercial Outlets– Independent Designers are not permitted to display or sell Origami Owl jewelry in any retail or service establishment. Only Origami Owl approved marketing material may be displayed with Origami Owl products.  No Independent Designer shall:

  • Sell, display or distribute any Origami Owl products in or through any retail or commercial establishment;
  • Sell any Origami Owl products to any customer the Independent Designer knows or has reason to believe may resell such Origami Owl products in or through any such establishment; or
  • Solicit or encourage any third party to do any of the foregoing.

Online auctions and/or sales facilitation websites (such as eBay or Etsy) may not be utilized to sell Origami Owl and are considered retail establishments for these purposes.

Owlette – A minor child between the ages of eleven (11) and seventeen (17) years of age may be added to the Independent Designer’s Agreement as an “Owlette” for recognition purposes only. “Recognition Purposes” shall be defined to mean that Owlettes: (i) will be listed in a special field under the primary Designer’s account; and (ii) shall be entitled to receive special awards and recognition at the annual convention and other Company-sponsored events. Owlettes will not, however, be entitled to receive PV or other monies owed to the primary Designer account holder.  An Independent Designer may enroll an Owlette in their Back Office > MyO2 Business > Enroll an Owlette.


Trademark Terms – The name “Origami Owl®” and other names and taglines or slogans used by Origami Owl are proprietary trade names, trademarks and service marks of Origami Owl (collectively “Marks”). As such, these Marks are of great value to Origami Owl and are supplied to active Independent Designers for their use only in an expressly authorized manner. Origami Owl will not allow the use of its trade names, trademarks, designs or symbols, or any derivatives of such Marks, by any person, including Origami Owl Independent Designers, in any unauthorized manner without the prior written permission of Origami Owl. This includes using the Marks in Meta tags, key words and/or Search Engine Optimization (SEO) strategies.

Please go to OrigamiOwl.com > Legal Notices > Intellectual Property Notices  form most updated version of our TM and trade names. These and other protected Marks may not be used in an Independent Designer’s business name, URL, email addresses or tag lines.  Please note that the list below may be amended at any time without notice by the Company.  For avoidance of doubt, please contact Origami Owl Career and Guideline Support Team at CGSupport@OrigamiOwl.com  if you have a question about use of any of the Marks.


Re-Enrollment – When an Independent Designer’s account has been voluntarily cancelled or deactivated, or has had no activity (0 Personal Volume) for six (6) or more consecutive months, she or he may request Re-Enrollment as an Independent Designer as long as at least six (6) full calendar months have passed since the deactivation or inactivity date. Independent Designers who re-enroll after six (6) full calendar months are considered new Designers and must purchase a Starter Kit. The Independent Designer’s enrollment date will be reset as of the date of Re-Enrollment and she or he will be eligible to participate in new Designer incentives. Independent Designers can re-enroll by visiting OrigamiOwl.com > Become a Designer > Rejoin .


Social Media – Independent Designers may use social media to share information about Origami Owl on social media sites such as Facebook, Twitter, Pinterest, Instagram, Periscope and Snapchat. Independent Designers who elect to use Social Media must adhere to the Policies and Procedures found in section 10.17 of the Policies and Procedures.


Mentor – Independent Designers who are willing to commit time to help other Independent Designers reach their business goals are Mentors. Origami Owl provides generous Bonuses to Mentors who commit time to motivate, train and coach others to succeed in their own Origami Owl businesses. Mentors who do not meet these commitments may be subject to disciplinary action up to and including removal of Downline members.

Mentor Assignment – When a new Independent Designer enrolls without choosing a Mentor, Origami Owl will assign one to them.