My Customer placed an order during the Customer Exclusive qualification period, but didn’t see how to add a Customer (“Shop”) Exclusive. What can be done?
Please first verify the following:
The order was placed during the promotional period.
The total of the order meets the purchase requirement for the current monthly exclusive offer.
The order is not a Jewelry Bar Hostess/Guest order.
If the order has met all three qualifications, please contact the Care Team at 888-491-0331 and they will research the issue for you further. Any orders placed outside of the qualifying window will not be eligible for the promotion.