What can I do if I don’t see the “My Videos” section in my My O2 Connection mobile app?
  1. Make sure you’ve swiped down on your mobile app screen to refresh.
  2. Please make sure you have the latest version of the app. You can go to your Google Play or App Store to check the “Updates” section.
  3. The “My Videos” section works with Apple iOs 11 and higher only, and Android’s “Android 5 (Lollipop)” and higher only. If your device cannot upgrade to those operating systems, this function will not be available on that device.