What is the return/replacement policy on the Customer (“Shop”) Exclusive promotion?

If any items in a promotional look are missing or damaged upon receipt of the order, please report it within 30 days at Returns.OrigamiOwl.com for a replacement (or O2 credit for the value of the item if no replacements are available). Only the SKU for the promotion look will be available – defective or missing items from the promotional look can be reported by selecting the promotional SKU with a comment of the defective or missing item. All promotional items carry a 90-day warranty for manufacturer defects.